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PRIVACY POLICY

YOUR PRIVACY MATTERS

Last Updated: August 20, 2025

SKC Electrical Service (“SKC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us, including through our website, forms, emails, SMS messages, and in the course of delivering our services.

By using our services or submitting information to us, you agree to this Privacy Policy.

1) Information We Collect

We may collect the following categories of information:

  • Contact & Account Information: name, email address, mobile/phone number, mailing address, preferred contact method.

  • Service & Job Details: service location, project notes, photos you share, equipment/brand details, appointment history.

  • Payment & Transaction Data: invoices, payment method details (processed by our payment provider), purchase history.

  • Communications: emails, call logs/voicemails, SMS messages (including your responses).

  • Technical Data: IP address, device identifiers, browser type, pages visited, and cookies or similar technologies.

2) How We Use Information

We use your information to:

  • Provide, schedule, and manage electrical services and appointments.

  • Send appointment reminders and important service updates (including via SMS/email with your consent).

  • Respond to inquiries and provide customer support.

  • Process payments and prevent fraud.

  • Improve our website, services, and customer experience.

  • Comply with legal obligations and enforce our terms.

3) Email & SMS Communications (Consent)

By submitting a form on our website SKC Electrical Service may communicate with you via email or SMS methods. End-user mobile information is shared with third parties/affiliates for the purpose of SMS appointment reminders. By agreeing to receive SMS appointment reminders, you consent to allow SKC Electrical Service to store and process the personal information submitted above to provide you the content requested. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. You can unenroll from the SMS service at any time by texting “STOP” to the toll free number. After sending “STOP”, you will be immediately unenrolled from the SMS service and you will no longer receive SMS messages from SKC Electrical Service.

Additional SMS terms:

  • Message frequency: varies based on your appointments and requests.

  • Message & data rates may apply.

  • Text HELP for help.

  • Mobile carriers are not liable for delayed or undelivered messages.

4) Sharing & Disclosure

We do not sell your personal information. We may share information as follows:

  • Service Providers & Affiliates: with trusted vendors (e.g., scheduling software, SMS gateway providers, CRM, payment processors) and SKC affiliates only as needed to deliver services (including SMS appointment reminders). Per the section above, we do not share mobile information with third parties/affiliates for marketing or promotional purposes.

  • Legal & Safety: to comply with law, legal process, or to protect the rights, property, or safety of SKC, our customers, or others.

  • Business Transfers: in connection with a merger, acquisition, or asset sale, where your information may be transferred as part of the transaction.

5) Cookies & Tracking

We and our providers may use cookies and similar technologies to operate our site, remember preferences, analyze usage, and improve performance. You can control cookies through your browser settings; disabling some cookies may limit certain features.

6) Data Retention

We retain information as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. If you opt out of SMS, we may retain minimal information to honor your opt-out.

7) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

8) Your Privacy Choices & Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, or to limit/opt out of certain processing. To exercise these rights:

  • Email: [your privacy email here]

  • Phone: [your phone/toll-free number here]

  • Mailing address: [your postal address here]

We may take steps to verify your identity before fulfilling requests. We will not discriminate against you for exercising privacy rights.

Opt-Outs:

  • Email: use the unsubscribe link in our messages.

  • SMS: text STOP to our toll-free number [insert toll-free number] at any time.

9) Children’s Privacy

Our services are not directed to children under 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal information from them.

10) International Users

If you access our services from outside the country where our systems are hosted, your information may be transferred to and processed in that country, which may have different data protection laws.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the latest revision. Material changes will be posted on our website or otherwise communicated to you.